Operational
guide.

The public website presents the technical activities actually provided by LNG Group.

1. 1

   Open Services to view industrial refrigeration, cold rooms, air conditioning, maintenance and technical support.

2. 2

   Use Contact to request a site visit or speak with a technician.

3. 3

   On a phone, use the menu button at the top and close it after selecting a page.

4. 4

   Use IT to return to the Italian website. Operational English pages have their own instructions.

Standard registration creates an account only. Quote forms appear after you explicitly start them from the relevant service page.

1. 1

   Choose Register as a client from the Client area and enter your name, email address and privacy consent.

2. 2

   Open the activation email from LNG Group and set your personal password.

3. 3

   Return to the Client area and sign in with your email address and password.

4. 4

   If you forget your password, enter your email first and select Forgot your password.

5. 5

   Never share passwords or activation links. Always sign out on shared devices.

The Client area lets you view plants, activities, technical reports, messages and documents associated exclusively with your account.

1. 1

   Sign in with the personal account issued by LNG Group.

2. 2

   View plant books and inspection reports published by the technician.

3. 3

   Open the archive to retrieve documents and timelines for previous requests.

4. 4

   For new work, use the direct technical-support contact button.

5. 5

   Never send passwords or sensitive documents through chat or unsecured email.

Access is restricted to verified managers and shows only the condominiums assigned by Area LNG.

1. 1

   Submit professional details, a mandatory identity document and privacy consent.

2. 2

   Wait for the Area LNG review, then activate the approved account from the email received.

3. 3

   Sign in, select a condominium and check its address, tax code and notes.

4. 4

   View documents by category or add a file with a clear category, period and title.

5. 5

   Always check the selected condominium before adding a document to its archive.

This area is for VAT-registered professionals and businesses wishing to work with LNG Group.

1. 1

   Complete the business application with company details, contact person, services and coverage area.

2. 2

   A clear and current Chamber of Commerce company extract is mandatory.

3. 3

   Wait for exclusive approval by Area LNG, then activate the account by email.

4. 4

   Sign in to view the approved profile, collaboration categories, documents and future opportunities.

5. 5

   Report changes to company or contact details before accepting new work.

The Network portal is available only to users created and authorised by Network Administration.

1. 1

   Sign in with the invited account and open the Network portal.

2. 2

   Add an authorised lead and select one of the technical services in the LNG Group catalogue.

3. 3

   For a contract choose the service template, enter verified customer, work, price and payment details, then send the signing link.

4. 4

   Track contracts awaiting signature or signed and open the sealed document after completion.

5. 5

   Open My career to view the current level, every requirement and the personal progression history.

The Network Area manages members, invitations, the service catalogue, leads, contracts and careers.

1. 1

   Create an invitation using the new Network member's name and email address.

2. 2

   Review each managed member's status, level, leads, requests and electronic contracts.

3. 3

   Open signed documents from the register and verify their reference, signer, date and SHA-256 fingerprint.

4. 4

   Use the catalogue and instruction centre during onboarding; verify activity and quality before changing a career level.

5. 5

   Contact Area LNG for non-standard contract terms, role changes or security issues.

This is the highest-control area for users, client requests, quotes, businesses, condominium managers and assignments.

1. 1

   Review pending applications and verify identity, company extracts and details before approval.

2. 2

   Create or enable Network Area administrators and grant only the permissions they require.

3. 3

   Manage client requests, update status and history, request additional information and publish quotes only after review.

4. 4

   Create condominiums, assign verified managers and organise documents by category.

5. 5

   Suspend or revoke access that is no longer required and never use shared administrator accounts.

Portal files are protected and linked to the relevant account, request or condominium.

1. 1

   Accepted file types are PDF, JPG and PNG, up to 10 MB per file.

2. 2

   Use readable, complete files without document passwords.

3. 3

   Do not upload irrelevant files or third-party personal data without authority.

4. 4

   Use a unique password, sign out on shared devices and never forward private links.

5. 5

   When reporting an error, provide the account email, page and problem description, but never your password.